Frequently Asked Questions (FAQs)
1. What products do you sell?
We specialize in high-quality bicycles, e-bikes, and cycling accessories for riders of all levels. Our products are designed to combine style, durability, and performance.
2. Do you ship internationally?
Currently, PurePedal ships only within the United States. We may expand internationally in the future.
3. How long will it take to receive my order?
Orders are processed within 1–3 business days. Standard shipping within the U.S. usually takes 3–7 business days. You will receive a tracking number once your order has shipped.
4. Can I return or exchange an item?
Yes! We accept returns within 30 days of delivery for eligible items. Products must be unused and in their original packaging. For detailed instructions, see our Return & Refund Policy.
5. How can I track my order?
Once your order ships, we will email you a tracking number. You can use it to monitor your shipment via the carrier’s website.
6. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment methods available at checkout through Shopify.
7. Who can I contact for support?
For any questions about orders, shipping, or products, contact us at:
Email: matteosanneberg47@gmail.com
Phone: +1 (251) 238-8454
Address: 5600 E 43rd Ave, Anchorage, AK 99504, United States
8. Are your bikes suitable for beginners?
Absolutely! We offer bikes for all experience levels — from first-time riders to experienced cyclists. Our product descriptions will help you choose the perfect fit.
9. Do you offer warranties?
Yes, many of our bikes and accessories come with manufacturer warranties. Please check individual product listings for specific warranty information.
10. How do I care for my bike?
Regular maintenance, cleaning, and timely servicing will keep your bike in top condition. We also provide tips and guides on our blog to help you extend your bike’s lifespan.